Learn to Skate FAQ's (Page 2):
- Do you offer any discounts on classes?
Yes. If you enroll in two classes, you receive 10% off of the class of equal or lesser value. When a family enrolls in classes, the first family member is charged a full enrollment fee. The second family member receives a 10% discount; the third family member receives a 15% discount. Further family members receive additional discounts. Please note, discounts are taken off of the lowest priced classes.
- What payment methods do you accept and when is payment due?
We accept cash, checks, debit cards, MasterCard and Visa. WE DO NOT ACCEPT DISCOVER OR AMERICAN EXPRESS. Payment is due at the time of registration.
- What is your class make-up policy?
Due to the progressive nature of Learn to Skate classes, missing your regularly scheduled class is not recommended. If an extenuating circumstance arises, you must submit a request to do a make-up on the alternate class date. For example, if you miss your Tuesday Basic 1 class, you must request permission from the teacher of the Saturday Basic 1 class to do a make-up prior to arriving for your make-up class. Due to class size and structure, make-ups are limited.
- Do you offer refunds?
No. In the place of refunds, we offer a credit that may be used for future Learn to Skate classes, birthday parties, private ice rentals, public session passes, et cetera. In the case of a medical injury, a credit is given with an approved doctor’s note stating the reason that the skater must refrain from taking lessons at the present time.
- Can I rent skates? If so, is the cost included in the class fee? Are there male skates and female skates?
Yes, you can rent skates. We actually recommend beginning skaters rent skates before purchasing a pair to determine proper sizing and to ensure that skating is something the skater intends to stick with. Skate rental is NOT included in the session fee. You may rent skates for $3.00 per rental or you may purchase a “Skate Rental Punch Card” for $20.00 that is good for 10 skate rentals; a Skate Rental Punch Card may be used to rent skates for classes and public sessions.
There are not “male” skates and “female” skates. We offer figure skates and hockey skates for rental. Males and females may wear whichever style of skate they prefer. Figure skates are recommended for beginning skaters as figure skates are easier to balance in (than hockey skates).
- What do I wear?
(Answer copied from USFS’s website). Whether skating indoors or outdoors, dress for warmth by layering your clothing. Most indoor arenas are kept between 50-60 degrees, so jackets are recommended. As you get warm, you may wish to discard a layer. Comfort and ability to move freely are also very important. We suggest close-fitting but not tight pants and no jeans. Sweatpants or warm-up pants are ideal (especially water-resistant “wind-breaker” type pants). Your feet will feel best if you wear one pair of lightweight socks or tights. Bulky or thick socks may limit the support provided by your skates and create "bumps" inside your boots, making them uncomfortable. Ankle socks often create rubs and blisters. Make sure when fitting your skates that your toes can wiggle but your heel does not slide up and down or around once your foot is properly laced in the skate.
Protective head gear is recommended for children under the age of 6 and all beginner skaters. Contact a local sporting goods store for proper fit and information regarding safety helmets. An approved bike helmet is sufficient. Knee pads may be worn if you prefer, but should be placed under the pants and not over the pants as the pads slide across the ice, hindering one’s ability to stand up/get up after falling.
Remember gloves or mittens! Learning to fall is an important part of ice skating, and your hands will feel much better if you are wearing gloves or mittens. If you forget to bring them along, check with the rink's lost and found and borrow a pair.
- What do I do on the first day?
Please arrive 20- to 30-minutes before your scheduled class time. Upon arriving at the rink, please check in with the front desk. After checking in with the front desk (and renting skates if needed), proceed into the rink and you will see signs with the name of the class and the name of the instructor who will be teaching the class (a picture of the instructor may also be attached). Please stand by the sign and your instructor will arrive to take attendance and begin the class.
